Refund policy



https://account.kawaiikreations.net 

Refund & Return Policy:
Thank you for shopping at Kawaii Creations. 
We want you to love your fashion items! Because we operate a direct-from-manufacturer dropshipping network, we maintain a strict policy to ensure smooth processing for both our customers and our suppliers.

1. Defective, Damaged, or Wrong Items
We take quality issues very seriously. If your item arrives defective, damaged, or is the completely wrong item/size, you do not need to worry about standard return windows.
  • Reporting Window: You must report any defects or damages within 5 business days of the delivery date shown on your tracking number.
  • Required Proof: To process a replacement or refund, please email us at info@kawaiikreations.net with your order number, a brief description of the issue, and clear photo or video evidence showing the defect or damage.
  • Resolution: Once the evidence is verified, we will issue a 100% full refund or ship out a brand new replacement item immediately at absolutely no extra cost to you. You do not need to ship the defective item back to us.

2. Standard Returns & Changing Your Mind
If you are unsatisfied with your purchase for other reasons (e.g., preference or choosing the wrong size), we accept standard return requests under the following conditions:
  • Return Window: You must contact us to request a return within 14 days of receiving your package.
  • Item Condition: Items must be unworn, unwashed, unaltered, and undamaged, with all original tags and packaging intact. For hygienic reasons, bodysuits, lingerie, swimwear, and undergarments cannot be returned.
  • Return Shipping: Customers are responsible for paying their own return shipping costs. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Do not send items back to the address on the shipping label; contact us first to get the correct return warehouse address.

3. Refund Processing Time
Once your return is received and inspected by our warehouse, or your defective item evidence is reviewed, we will send you an email notifying you of the approval or rejection of your refund.
  • Approval Notification: If approved, your refund will be processed immediately.
  • Refund Credit Timeframe: The funds will automatically be applied back to your original method of payment (Credit/Debit Card, PayPal, Google Pay, etc.). Please allow 3 to 7 business days for the refund to officially reflect on your bank statement, depending entirely on your financial institution's processing speeds.

4. Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:
  1. Check your bank account or payment app once more.
  2. Contact your credit card company or bank; it often takes some processing time before a refund is officially posted to your account.
  3. If you’ve done all of this and you still have not received your refund, please contact us at info@kawaiikreations.net